12 week Rejuvenation plan

COVID Safety measures for professional treatments from June 1

We’re very pleased to announce that we will be returning to full business and professional service delivery from Monday June 1, 2020.

As per the recent NSW government, skin and body therapy clinics can re-open for business, which is great news for our community.

During the shutdown period, all Omorfia team members have undergone training and are now Australian Government Infection Control Training – COVID 19 and Dermalogica Clean Touch Certified. In addition, we have added a number of new measures to our already vigilant hygiene protocols. Key protocols for ensuring your safety are as follows:

Bookings are via phone, email or in-person (NOT online)

To ensure we can adequately screen clients and stagger appointments to maximise physical distancing, we will not be taking online bookings when we re-open. All bookings need to be made over the phone, via email or in-person.

Pre-treatment screening

We pre-screen clients and employees for sickness, overseas travel and contact with confirmed COVID-19 cases. If you are experiencing any symptoms of illness, or have been overseas or have come in contact with a confirmed COVID-19 case in the last 14 days, you will need to reschedule your appointment.

All clients and employees are required to undergo a contactless temperature check on arrival at Omorfia. If a temperature reading greater than 37.5 degrees celsius is recorded, service will be declined and the client/team member will need to return home. If a client or employee refuses to have their temperature checked, they will be declined service/not be able to remain at work.

We recommend that clients in high-risk, vulnerable groups not get treatments.

We also strongly recommend all clients and team members to download the COVID-Safe app and keep it active whilst at Omorfia.

Physical distancing 

Omorfia team members, clients and guests of Omorfia will be required to maintain physical distancing in common areas of 1.5m and a 4 square metre ratio per person ratio whilst in Omorfia, with no more than 10 clients on premises at any one time. Clients and guests may be instructed to wait outside if clinic capacity has been reached.

Manicures will be conducted in a treatment room rather than in the reception area to maximise distancing between clients.

Please consider the safety of our community and attend your appointment alone.

Personal Protective Equipment

Omorfia team members will wear clean masks in common areas and treatment rooms. Aprons, gloves and face shields will also be worn in treatment rooms during treatment rooms as per good hygiene protocols.

General Hygiene

At Omorfia:

  • We wash and sanitise hands on arrival and then repeatedly throughout the day, including before and after coming in contact with a client.
  • We disinfect professional use products after each use.
  • Our beds are clean with freshly laundered linens for each client.
  • We clean and disinfect all equipment and surfaces before use.
  • We store clean and dirty items and tools separately.
  • We disinfect high-touch areas at least hourly.
  • We clean retail testers before and after use, and apply testers to disposable applicators when providing clients with samples.

Omorfia’s Wellness Policy

As listed as part of Omorfia’s terms and conditions on our website. Omorfia’s Wellness Policy states that clients and guests must reschedule their appointment if they show any symptoms of illness. Omorfia reserves the right to refuse service to anyone who presents with symptoms of illness, contraindications for treatment, or health conditions beyond our scope of practice. Should a client arrive for their appointment knowing they are unwell, Omorfia reserves the right to decline service and still charge 50% of the treatment fee.

Should you need to cancel or reschedule your appointment because you are unwell, please let us know as soon as possible.  Our general cancellation and reschedule policy is that clients provide 24 hours notice should they wish to cancel or reschedule an appointment that’s 1.5 hours or less, and 48 hours notice if the appointment is 2 hours or more, otherwise cancellation fees apply. However, when it comes to illness we generally waive the cancellation fee if the illness or symptoms have come on suddenly.

Our full COVID-19 Safety Plan can be found on our website. Should you have any questions about our Hygiene and Safety protocols, please let us know by emailing us or calling us on 02 9416 7723.

12 week Rejuvenation plan

COVID-19 shutdown

Thank you for all your support to date, unfortunately, with the tight new government restrictions, Omorfia’s final day of delivering services before the COVID-19 shutdown period was Wednesday 25th March.

Our retail products will still be available for purchase but we will be operating on reduced business hours. Please ring ahead on 94167723 for product pick-up, or, if you’re within the local area, you can place an order over the phone and we can deliver it to your home if you live in Roseville, Lindfield, Killara or Gordon.

We’re unsure when the government will lift the restrictions, but until then we will be posting self care tips you can do at home on our instagram and facebook pages. Please follow and join us for a little bit of relaxation and rejuvenation at home.