Retreat Therapy Pty Ltd T/A Omorfia (ABN 92 168 370 456) has adopted the following approach to collecting, using, disclosing and protecting personal information.
We are bound by the Privacy Act and the Australian Privacy Principles (APPs) which regulate the collection, use and disclosure of personal information.
Collecting your personal information
A client’s personal information is only collected when it is “reasonably necessary” to do so and is usually collected through information provided by you on your client intake form and/or through promotions, competitions and consumer queries.
This information may include:
> your name, address, contact number(s) and email address;
> the name and contact number of your emergency contact;
> information on any health conditions you may have, or mediations you may take;
> information on the products and services we have provided to you;
> details of any prizes you may have won;
> a record of any queries you have made; and
> other information you have provided to us.
Customers may conduct business with Retreat Therapy Pty Ltd without providing personal information only where it is within legal scope and practicable to do so.
Retreat Therapy Pty Ltd may use ‘cookies’ on our website in order to improve your experience on our site.
Use and Disclosure of information
Retreat Therapy Pty Ltd doesn’t sell, rent or otherwise transfer your personal information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Retreat Therapy to the best of our intentions maintains current and accurate information for your person. However, should you become aware that the information we hold is not correct or current, please update us immediately.
Retreat Therapy Pty Ltd is dedicated to keeping personal information secure and protected from misuse, loss, unauthorised access, modification, disclosure and interference.
The integrated payment and booking management system Retreat Therapy Pty Ltd utilises has:
- Secure servers and backup directories that require access authentication.
- Transport Layer Security (TLS) data encryption to protect all data access across the Internet.
- Multiple, redundant firewalls and intrusion detection and prevention systems that are regularly monitored and tested (details of firewall configuration are not shared publicly for maximum security).
- Qualified Security Assessor (QSA) protocols
- Level I Payment Card Industry (PCI) compliance
- Data Center SSAE 18 Type II and Type III Compliance
Any Credit Card or account information taken in person or over the phone is only held until a payment has been processed, after which Retreat therapy takes steps to destroy the personal information to ensure they can’t be used in the future.
Retreat Therapy Pty Ltd complies with permission based direct marketing requirements under the Spam Act 2003. When collecting your personal information, we request your permission to use that information to send you information on appointments, products and promotions. We also give you the opportunity to “opt out” of receiving such marketing material.
This policy was last modified on 22/03/2019.
Retreat Therapy Pty Ltd T/A Omorfia
11 Lindfield Ave,
Lindfield NSW 2070, Australia
Ph: +61 02 9416 7723